SHIPPING AND HANDLING

Shipping Terms and Conditions  

Thank you for shopping at the Koi Bags on-line store. All KoiBags.com products are shipped using the United States Postal Service (USPS). Depending on whether you live in the US or are an International customer your shipping options vary.

A valid email address is required when ordering via the KoiBags.com on-line store. Your email address is used to send order confirmation and shipping notification. Be sure to add KoiBags.com to the safe senders list in your e-mail application (Outlook, etc.). If you do not receive order confirmation by email within 24 hours, please contact us at info@KoiBags.com.


General Terms and Conditions

KoiBags.com will make every attempt to ship orders within 48 hours after they are received, pending payment verification. Occasionally there may be a delay due to unforeseen circumstances and every effort will be made to communicate such delays. All merchandise is shipped from Los Angeles, CA.

Shipping Options

The following options are available to US addresses and to International addresses.

US Addresses
These services are available to US addresses only.

First Class Mail
First Class Mail is a service of the US Postal Service. It delivers packages to addresses in the mainland US, Alaska and Hawaii usually within 5 to 7 days and on occasion quicker. We use First Class Mail to ship out small orders such as earphones or cases.

Priority Mail
Priority Mail packages are delivered to addresses in the mainland US, Alaska and Hawaii usually within 3 or 4 days. PO Box addresses are acceptable. It is the preferred way to ship KoiBags.com products. Most customers report being very pleased with Priority Mail service. Tracking information is supplied on all Priority Mail shipments. 

International Addresses
These services are available to International addresses only.

Global Priority Mail
Joint service of US Postal and destination country postal authorities. The average delivery in six to ten business days or less to most developed countries, with widely varying delivery times in some countries or in regions away from major cities, but this is subject to delay by customs officials. 

Please Note: Global Priority Mail shipments are not tracked very well once they leave the United States and cannot be guaranteed. Most packages reach their destination without any issues but you the customer, bears all risk of loss if a shipment is sent by Global Priority Mail and is lost or undeliverable. Limited tracking is available from www.usps.com .
 
Service to all countries is estimated, not guaranteed. Although we have found Global Priority to be very reliable, no one can prevent Customs from delaying a particular shipment. The customer bears all risk and costs of dealing with local Customs authorities.

Global Express Mail
Global Express Mail^® is a reliable high-speed mail service available to certain countries. Is generally a 3 to 5 business day delivery service. Global Express Mail items are insured against loss, damage, or rifling at no additional cost. Indemnity will be paid by the U.S. Postal Service. However, Global Express Mail items are not insured against delay in delivery. Neither indemnity payments nor postage refunds will be made in the event of delay. The Global Express Mail service provides detailed on-line tracking at www.usps.com .  We have never had a problem with a Global Express shipment, it does cost more but well worth considering.

Customs Fees and Taxes: Customer agrees to pay all customs charges and taxes. Any parcel sent by Global Priority for which such fees are not paid will be abandoned.

Customs Delays: All international delivery times are approximate, assuming there is no delay in Customs. If Customs intercepts a package it is not possible to predict how long the package will be delayed. Under normal circumstances with no customs delays, international packages can be expected within 6-10 business days.


Please Note: To be 100% certain your order arrives it pays to use the more expensive shipping option.  This is especially true if you are in a remote location or have had troubles arriving deliveries in the past.  Risk of Loss: Items shipped which are lost by post office are not the responsibility of KoiBags.com

Canada
Choose Global Priority Mail and we will ship Global Express at no additional cost.

Italy, Netherlands Antilles
Global Priority mail service is not available in your area, please use Global Express.